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What is your average production time?Screenprinting: 14 working days after proof approval Embroidery: 7-14 working days everything is custom and based on stitch count and degree of difficulty, production time may vary rush service available for an additional charge Promotional products: 14 working days
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What are your minimum order amounts?None for screen-printing and embroidery – we are happy to help you. Quantity varies for type of promotional product.
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Can I call in an order and can you ship it for me?Absolutely - we can ship anywhere in the lower 48.
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Can I return something after it's monogrammed?No, unfortunately we can not accept returns after the item is personalized.
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Do you take outside merchandise?Yes, we're happy to embroider your garments. Please give us a call to discuss your items.
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Items we don't embroider:Handkerchiefs Christening gowns Fur coat linings Bedsheets Shower curtains Bath mats Suitcases Leather goods Dress shirt cuffs
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Can you repair, pull-out, or embroider over a monogram already on apparel I bring in?Unfortunately it is difficult to remove a monogram; however, if you remove the monogram, we will try our best to embroider over that area.
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What do you do with my private information?We keep your information for internal purposes only. We do not sell any of your private information to third parties.
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